One of the benefits of being an accounting partner with Mercury for Accountants is your access to dedicated members of the Partner Success team from Monday to Friday. If you don’t know how your Partner Success member is, please reach out to partnerships@mercury.com.
Self-serve support is available 24/7 through our Help Center here or in-app from the bottom right corner by clicking the question mark icon.
If you encounter technical issues or want to talk to a member of the Partnerships team, please refrain from reaching out to help@mercury.com. Your first point of contact is your Partner Manager who will be happy to introduce you to a member of the Partner Success team.