Removing a team member

How to remove a team member

1. Click the menu in the top left corner of your Mercury dashboard and click Users
2. Find the team member in the list and click their name
3. Select the More dropdown and click Remove user
4. Confirm the removal
   • If your company requires admin approval, other admins may need to approve before the removal is completed
   • If applicable, we'll flag:
     • Any debit or credit cards assigned to the team member
     • Any ongoing subscriptions detected on those cards

Removing an owner

If you don’t see the option to remove an account owner or team member, contact our support team. To remove an owner, you'll need to provide formal documentation outlined here confirming the change in ownership.

Reminders

• You can’t re-add a removed user using the same email address. Instead, you'll need to locate the removed user and reactivate them
• Removing a user does not reset their 2FA. To reset 2FA, follow the steps outlined here