How can we help?

• Gathering your documents
• Reapplying if your Mercury application has been denied
• Sending domestic payments
• Getting an EIN
• Prohibited countries
• After you submit your application

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• Managing card spend policies
• Managing reimbursement policies

• Customizing your template
• Accepting Credit Card, Apple, and Google Pay payments on invoices via Stripe
• How to create a recurring invoice
• Getting paid
• Creating and sending invoices
• Navigating your Mercury Invoicing dashboard

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• International wire limits
• 2024 international payment updates
• Canceling a payment
• Forwarding invoices to your Mercury account
• Adding and managing recipients
• Return reasons and payment failures

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• Setting up ACH debits
• Integrating with QuickBooks Online
• Disputing transactions
• Categorizing your transactions
• Creating payment requests
• Managing checking and savings accounts

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• Using your Mercury debit card at ATMs
• Currency conversion fees for non-USD transactions
• Creating and managing category locked cards
• Creating a new debit card
• Resetting a debit card PIN
• Adding a card to your mobile wallet

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• Qualifying for IO
• Qualifying for a metal IO card
• Blocking a merchant on your cards
• Understanding IO limit changes
• Setting up and editing IO autopay
• Setting up limit-based autopay

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• Navigating Approvals
• Bill Pay overview

• Reimbursements overview
• Submitting an expense for reimbursement
• Reviewing expenses and mileage for reimbursement

• Understanding Mercury Working Capital
• Creating Mercury SAFEs

• Using Treasury after ACATS transfer
• Understanding FDIC insurance
• How your Treasury fee is calculated

• Managing roles and permissions
• Reusing email addresses
• Adding a team member
• Removing a team member
• Managing account access

• Legal address requirements
• Mercury partner bank switch
• Contacting our Support Team
• Ownership disputes
• Mercury account types
• Sales Tax FAQ

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• Downloading monthly statements
• Finding your EIN
• Downloading an MT103
• Getting a bank letter
• Understanding IBANs
• Downloading your 1099-INT

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• Using 2FA apps
• Signing up for Mercury Vault
• Understanding compromised passwords and how we keep Mercury accounts secure
• Card safety best practices
• Authorizing ACH pulls
• Restoring account access

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• Linking external bank accounts
• Updating your QuickBooks connection
• Integrating with Xero
• Integration FAQs
• Connecting to PayPal
• Integrating your Mercury account with Slack

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