If you forget your password (or enter the wrong password too many times), you can reset it and unfreeze your account by navigating our password reset flow. Here’s how to do it:
1. Go to app.mercury.com/login and select Forgot password?.
2. Enter the email that we have on file for your Mercury profile. This is the email that you would usually enter when logging in.
3. Click Reset Password. You should receive an email shortly with the subject line “Mercury Password Reset”.
4. Use the link in the email to reset your password. Once complete, you can log in as normal.