Getting paid

Once an invoice has been created and sent to your customer, they have a variety of ways to pay:

• Pay with Mercury: If the payer is a Mercury user and they are currently logged into their account, they will have the option to pay via internal transfer by selecting the account they wish the funds to be withdrawn from
• Cards, Apple Pay, and Google Pay: If you’ve enabled card payments via Stripe for this invoice the payer will be able to enter their card details to make a payment. You will be notified the moment you get paid
• ACH or wire: The payer will receive a set of instructions they can use with their bank account in order to send payment via the ACH or wire network. If your customer pays using ACH or wire through their own bank, you won’t receive confirmation of payment until the payment is received by us. Payment timelines will depend on the sending bank in these instances
• [Mercury Plus/Pro subscribers only] ACH Debit: With the ACH Debit payment option, your payer can make a bank payment directly from your invoice. This eliminates the hassle of manually initiating a transfer from their own bank account, copying account and amount details and risking errors. Your customer simply creates a quick payer account, connects their bank through Plaid (first-time only), and confirms payment for your invoice - all directly from your invoice page. Learn more about the payer experience here.
  • ACH Debit fees may apply based on your Mercury subscription plan. Learn more here. 

Once payment is received it will be deposited into the designated receiving account within your business specific to each payer, and the invoice will be marked as paid.

Take a guided demo to see how invoices are paid. 

Manually mark an invoice as paid

If you receive a payment for your invoice outside of Mercury (for example in the form of cash or check) you can manually mark the invoice as paid:

1. Go to the Invoicing page in your Mercury dashboard
2. Find and select the relevant invoice in your All or Open invoice table views
3. Select More from the detail panel on the right hand side of your Mercury account, followed by Mark as paid
4. Enter the date and type of payment to close out the invoice

Reverting an invoice to unpaid

If an invoice was erroneously marked as paid:

1. Navigate to the Invoicing page
2. Locate and select the invoice in your All or Paid invoice table views
3. Select Revert to Unpaid
4. Confirm that you want to revert the invoice from paid to unpaid. Once confirmed, the invoice will now show up as unpaid