If you think someone else has access to your Mercury login, Safe Mode lets you lock down your account right away while Mercury investigates.
What is Safe Mode?
When Safe Mode is on, you can still sign in and see everything in your account, but no one, including you, can send money or change account settings. You can also choose to freeze all of your cards when you turn it on.
Safe Mode applies to your user only. Your teammates can still sign in and use Mercury, but anything that needs you, like approving a payment or managing team members, will be on hold until Safe Mode is turned off.
When should I use Safe Mode?
Use Safe Mode if you think someone has access to your Mercury login. If your card was lost or stolen, you don't need Safe Mode. Freeze or replace your card instead.
What you can still do
- Sign in and view balances, transactions, and statements
- Freeze your debit and credit cards
- Dispute transactions
- Cancel pending transactions
- Contact Mercury Support
What's blocked
- Sending money, making payments, and approving payments
- Viewing full card numbers and unfreezing cards
- Changing settings, including your password and login methods
- Inviting or managing team members
- Using API tokens linked to your user
If you try a blocked action on web, in the mobile app, or through the API, you'll see a message that Safe Mode is enabled and the action is blocked.
How to turn on Safe Mode
From your security settings
- Click your organization name in the top left corner of your dashboard
- Select Settings > Security
- Under Safe Mode, click Enable Safe Mode
- Answer several questions about what happened
- Choose whether to Also freeze all my cards
- Confirm to turn on Safe Mode
From a security email
Some Mercury security emails, like alerts about a password change or a new sign-in device, include a link to turn on Safe Mode. You don’t need to sign in to Mercury to use this link.
If you get one of these emails about something you didn't do:
- Click the Safe Mode link in the email
- Answer several questions about what happened
- Choose whether to Also freeze all my cards
- Click Enable Safe Mode
Turning off Safe Mode
Only Mercury can turn off Safe Mode. Once we've reviewed your account and confirmed it's secure, we'll turn it off for you. If you have questions in the meantime, contact Mercury Support.
FAQs
I turned on Safe Mode by mistake. What should I do?
Contact Mercury Support. We'll confirm your identity and turn it off.
Should I change my password?
You can't change your password while Safe Mode is on. Mercury Support will help you secure your login as part of the review.
Will my cards be unfrozen when Safe Mode is turned off?
No. Cards stay frozen until you unfreeze them, which you can do once Safe Mode is off.
Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
The Mercury Debit Cards are issued by Choice Financial Group and Column N.A., Members FDIC, pursuant to licenses from Mastercard®. The IO Card is issued by Patriot Bank, N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated.