If you think a card has been lost or stolen, you can easily freeze it from your Mercury dashboard to give yourself some time to look. If you don't end up finding it, you can fully cancel the card and create a new one.
Freezing a card allows you to pause usage temporarily. Canceling a card is more permanent, and you won’t be able to reactivate the same card number later if you change your mind.
How to freeze a card
- Log into your Mercury account on mobile or web
- On the Cards page, locate the card you want to freeze or cancel
- To freeze the card, select Freeze next to the snowflake icon
- To cancel the card:
- On web: Select More and then Cancel from the drop down menu on web
- On mobile: Scroll through the settings options and tap Cancel
Need to unfreeze a card?
To unfreeze a card, go to the "Cards" page, locate the frozen card (you can use the Status filter), click the card, and select Unfreeze.
Mercury is a fintech company, not an FDIC insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
The IO Card is issued by Patriot Bank, N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated.