If you’re an admin, you can issue new physical or virtual debit cards for yourself or your team right from your Mercury dashboard. Each team member can only have one active physical debit card at a time.
Creating a card
You’ll use the same process whether you want virtual or physical:
- Go to your Cards page
- Near the top, select Add Card
- Select the card type
- Select which team member the card is for and which account you want to pull funds from.
- Give the card a nickname, like “AWS Payments” or “Jojo’s Expense Card.” If you leave the nickname blank, the card recipient can add their own later
- Decide whether you want a physical or virtual card. If you opt for a physical card, you’ll also be asked to confirm the shipping address where you want it sent
- Set a daily or monthly spending limit. You can edit this limit later, if needed. If you’re issuing a physical card, you’ll also set a daily or monthly ATM limit for withdrawals
Delivery timelines
Virtual cards can be used immediately after issuing. You can find the card info on your dashboard.
Physical cards may take up to 5-7 business days for a debit card to arrive within the United States, and up to 10 business days for international addresses. If you’re sending a card to your registered agent’s address, it may take a little longer as they’ll likely add some handling time.
Cards will arrive in an unbranded white envelope.
Restricted countries for debit card shipping and issuing
Due to regional and international regulations, policies, and sanctions, we are unable to mail physical cards and/or issue virtual debit cards to residents of certain countries. For full details, see our help article