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Canceling a payment

You can easily cancel scheduled payments or payments pending approval from your Payments page.

Canceling a payment you just sent

ACH and wire payments are processed almost immediately and thus unable to be canceled after the fact.

If you sent a payment by check, you can cancel it on your end as long as it hasn't been deposited yet. Simply head to your Transactions page, open the payment that needs canceling and click the cancel icon.

Canceled checks can take 0-3 business days to reflect in your account. You can review the status of the cancelation on your Transactions page. 

Canceling a scheduled payment

  1. As an admin, go to Payments from the left sidebar menu on your dashboard.
  2. Under Payments, click on the Scheduled tab.
  3. Select the payment you want to cancel and click on the trash icon.
  4. You’ll be able to review details of the scheduled payment and confirm you want to cancel.
     
If you want to cancel a recurring payment, you'll need to cancel all upcoming payments. If you just want to skip a single payment, you may need to cancel and then create a few new recurring payments to avoid that date.

Canceling a payment pending approval

  1. Go to your Payments page.
  2. Click on the Needs approval tab.
  3. If you're an approver, click the payment you want to cancel and click Decline.
  4. If you created the payment, click the payment and click Cancel Request.

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