Canceling a payment

You can easily cancel scheduled payments or payments pending approval from your Payments page.

Canceling a payment you just sent

ACH and wire payments are processed quickly and typically can't be canceled. If the payment's current status is pending, our team can take a closer look.

1. Go to your Transactions page and open the payment you’d like to attempt to cancel
2. If the payment is still "Pending", copy the transaction link (you’ll see a link icon at the bottom of the transaction details window)
3. Share that link with our support team so we can investigate further

If the payment was sent by check, you can cancel it as long as it hasn't been deposited. Just open the check transaction and click the cancel icon.

If the payment was sent by check, you can cancel it as long as it hasn't been deposited. Just open the check transaction and click the cancel icon.

Canceling a scheduled payment

1. As an admin, go to Payments from the left sidebar menu on your dashboard.
2. Under Payments, click on the Scheduled tab.
3. Select the payment you want to cancel and click on the trash icon.
4. You’ll be able to review details of the scheduled payment and confirm you want to cancel.

Canceling a payment pending approval

1. Go to your Payments page.
2. Click on the Needs approval tab.
3. If you're an approver, click the payment you want to cancel and click Decline.
4. If you created the payment, click the payment and click Cancel Request.

Canceling payments on mobile

For scheduled payments:

1. Click the middle ⇄ icon on the bottom menu navigation bar (Payments)
2. Under "Scheduled Payments", select the payment you want to cancel and you’ll be able to review details of the scheduled payments
3. Click Cancel Payment to confirm you want to cancel

For payments pending approval:

1. Click the first 🏠 icon on the bottom menu navigation bar (Homepage)
2. Under “Tasks”, select the payment you want to cancel and you’ll be able to review details of the payment request
3. If you’re an approver, click the payment you want to cancel and click Decline
4. If you created the payment, click the payment and click Cancel Request