Canceling a payment

You can easily cancel scheduled payments or payments pending approval from your Payments page.

Canceling a payment you just sent

ACH & wire payments

ACH and wire payments are processed quickly and typically can't be canceled. If the payment's current status is pending, our team can take a closer look.

1. Go to your Transactions page and open the payment you’d like to attempt to cancel
2. If the payment is still "Pending", copy the transaction link (you’ll see a link icon at the bottom of the transaction details window)
3. Share that link with our support team so we can investigate further

Mailed checks

Mailed check payments (sent from the Send Money flow) can be canceled as long as they haven’t been deposited. Just open the check transaction on your Transactions page and click the cancel icon.

Note: Canceled checks may still be printed and mailed to the recipient — the difference is that your recipient won’t be able to deposit them.

Physical checks

If you want to cancel a physical check payment (e.g., a check from your Mercury checkbook), you can also request a stop payment for one or multiple checks as long as the checks haven’t been deposited. Only account admins can request stop payments. 

To request a stop payment on one or multiple checks, head to your Payments page or Checkbooks page and click the chat icon in the bottom right corner. You should see a “Stop Check Payment” option, which will lead to you a form to fill out these details: 

1. The issuing checking account
2. The check number or check number range (matching the checks you ordered exactly, e.g., “001-025” is not the same as “1-25”)
3. The check amount (optional)
4. (Any additional notes for context on why you’re stopping the check (optional)
5. Click Continue, then Done

Once submitted, we’ll block processing of any checks matching those details for six months. You’ll also receive a confirmation email when your stop payment is created.

Canceling a scheduled payment

1. As an admin, go to Payments from the left sidebar menu on your dashboard
2. Under Payments, click on the Scheduled tab
3. Select the payment you want to cancel and click on the trash icon
4. You’ll be able to review details of the scheduled payment and confirm you want to cancel

Canceling a payment pending approval

1. Go to your Payments page
2. Click on the Needs approval tab
3. If you're an approver, click the payment you want to cancel and click Decline
4. If you created the payment, click the payment and click Cancel Request

Canceling payments on mobile

For scheduled payments:

1. Click the middle ⇄ icon on the bottom menu navigation bar (Payments)
2. Under "Scheduled Payments", select the payment you want to cancel and you’ll be able to review details of the scheduled payments
3. Click Cancel Payment to confirm you want to cancel

For payments pending approval:

1. Click the first 🏠 icon on the bottom menu navigation bar (Homepage)
2. Under “Tasks”, select the payment you want to cancel and you’ll be able to review details of the payment request
3. If you’re an approver, click the payment you want to cancel and click Decline
4. If you created the payment, click the payment and click Cancel Request

Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.