Having valid addresses on file is crucial for account verification, complying with regulatory requirements and sending you things like physical cards. Here are the addresses we collect, reasons why and requirements for each. You can view these addresses from the Company Profile page of your Settings.
Company legal address
Editable from your Settings page, your legal address is the billing address for your cards and what appears on bank documents.
We require a non-P.O. address and it must be a physical address in the United States (e.g. the address on your company formation documents, an office location, etc). Here is more information on our legal address requirements.
Company physical address
The office or residence where you and your team work day-to-day. We may have reached out to you to update this if your legal address is currently a PO box, virtual address, mail center, or registered agent address.
We require a company’s physical address in order to better understand our customers’ needs and enhance our legal and regulatory processes. We’ll accept a verifiable residential address if your company doesn’t have an office yet as well as verifiable international addresses for our overseas customers.
If you need to edit your physical address, please reach out to our support team. We may ask for supporting documentation like a Government Issued ID, utility bill, bank statement, or similar if we need to verify the address.
Company mailing address
We’ll send physical cards and may send surprise gifts to this address. You can edit your mailing address from Settings or when issuing a new physical card to yourself or a team member.
Your mailing address must be a physical address, contain no special characters, and be deliverable according to LOB and the United States Postal Service. If you’re running into issues with the deliverability of your mailing address, here are steps to troubleshoot.