Mercury cannot accept P.O. Box addresses as a company’s legal address. In order to maintain full access to your Mercury account, you must have a non-P.O. Box address listed as your company’s legal address. If you do not have a valid legal address on file, access to your Mercury account may be temporarily restricted. We are unable to make exceptions to this policy.
To confirm or update your company’s legal address
- Log in to your Mercury account.
- Click on your company name in the top left, and then click Settings. This will open your Company Profile.
- Confirm your “Company legal address” is a non-P.O. Box address, or edit as needed. The address must be a physical address in the United States (e.g. the address on your company formation documents, an office location, etc).
- If you have entered a new address, click Update to confirm the changes.
If you experienced a failed wire due to having a P.O. Box address, you will need to resend the wire after your address is updated.