To make receipt management faster and easier, we’ll automatically match receipts to the right transaction when you upload them on the Transactions page or forward them to receipts@mercury.com from your Mercury account email.
Setting receipt policies
To control when employees are required to upload receipts for transactions, configure your receipt policy from the Policies tab under your account Settings.
Learn more about managing card spend policies ↗.
Uploading receipts for auto-matching
You can upload receipts for automatic matching in a few ways:
- From the Transactions page
- From your email inbox
- From the mobile app
From the Transactions page
You can upload one or multiple receipts for auto-matching from the Transactions page by clicking Match Receipts. You can upload PDF, PNG, or JPEG files.
Uploading via email
After you make a transaction that requires a receipt, you’ll receive an email reminder to upload one. You can reply directly to that email with the receipt and it will be added to the transaction.
You can also upload receipts by forwarding existing receipt emails or by sending receipts as attachments to receipts@mercury.com from the email address associated with your Mercury account (support for personal email account forwarding is coming soon).
Resolving matching errors
After we process and match receipts to their transactions, we’ll email you if any issues arise with a link to the Transactions page so you can reattempt your upload or upload receipts manually.
To reduce matching errors, follow these guidelines:
- Send the receipt from your Mercury account email. We currently only support automatic receipt matching when receipts are submitted from the email address associated with your Mercury account.
- Ensure the person submitting receipts is the person who made the transaction. In order to match the receipt, the user that made the purchase needs to be the one that submits the receipt.
- Use a Mercury card. We cannot match receipts to transactions made with a non-Mercury card.
- Ensure the receipt is for a transaction within the last year. For any purchases made more than 1 year ago, please manually upload the receipt.
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Stick to one charge transaction per receipt. If you have multiple transactions on one receipt, it may cause a matching error. This also applies to:
- Transactions charged at different dates (e.g. a single order that's shipped and charged at different times)
- Recurring payments or subscriptions
- Invoices can be matched only if the charge has already been paid. Ensure the invoice shows the final settled amount, including any taxes, fees, or additional charges.
- Avoid submitting split charges or charges across multiple cards. If you had a transaction that was charged across multiple dates or multiple cards, you may encounter a matching error.
- Forward the original email directly to receipts@mercury.com to avoid attachment issues. Long email chains or multiple forwards can distort attachments, making them unreadable. Keep the email chain short and direct for the best results.
Receipt image guidelines:
- Avoid tilted or angled photos. Ensure paper receipts lie flat on a table and photos are taken straight on to avoid any visual distortion that makes optical character recognition challenging.
- Show all corners of receipts in photos. Avoid cropping the edges of the receipts and ensure photos show all four corners.
- Ensure screenshots include dates and all relevant information.
Have feedback on automatic receipt matching? We’d love to hear your thoughts at support@mercury.com.