Need help with your Mercury account? Here's how to reach our team, whether you're logged in or not.
When you're logged in
The fastest way to get help is by messaging us directly from your dashboard. Here's how:
- Log in to your Mercury account
- Open Mercury Command by clicking the >_ icon (bottom right on web or top right on mobile)
- Start chatting or get support
We're available 24/7 and typically respond within 5 minutes, any time of day.
If you don’t have an account or can’t login
You can email us at help@mercury.com or scroll to the bottom of this page and click Contact Us. Please include:
- A detailed description of your issue
- Any relevant attachments or screenshots
- The email address associated with your Mercury account (if applicable)
Note: For security reasons, we can’t share account-specific information unless your email matches the one linked to an existing Mercury account.
System status and outages
If something in Mercury isn't working as expected, check the Mercury status page for updates about known service disruptions and outages. The status page shows the status of different areas of Mercury, including account access, money movement, cards, and support. You can also Subscribe to updates to be notified about status changes.
Note: Not every issue will appear on the status page. If you're experiencing a problem that isn't listed, contact our Support team using the options above.
The Mercury Debit Cards are issued by Choice Financial Group and Column N.A., Members FDIC, pursuant to licenses from Mastercard®.