If you have an account
To get the fastest support, to log in to your Mercury account and use our contact form. Simply click the question mark icon (?) at the bottom right corner of the page and select Contact Us which will open up our support widget. From there, fill out the form with as much detail as possible so we can assist you efficiently. You will also find the phone number in that widget for any urgent issues you may have. Additionally, you can always find the phone number on the back of your debit or credit card.
If you’re not logged in, you can also reach us by emailing help@mercury.com. Please ensure you're using the email associated with your account for security and verification purposes. We won’t be able to provide account-specific details if you use an email that isn’t linked to your account.
If you don’t have an account
You can still reach us via email at help@mercury.com or by scrolling to the bottom of this article and clicking Contact Us. In your message, please provide as much relevant information as possible to help us resolve your issue promptly.
The Mercury Debit Cards are issued by Choice Financial Group and Evolve Bank & Trust, Members FDIC, pursuant to licenses from Mastercard.