Mercury aims to support a wide range of businesses and individuals. In some cases, however, we may need to close an account based on our Terms of Use or your Deposit Account Agreement which can be found here.
We understand that an account closure can be disruptive. While we may not always be able to share specific reasons due to legal or compliance constraints, this article outlines common scenarios where account closures and/or locks may occur.
Common reasons for account closure
Mercury may close an account for reasons including, but not limited to:
Terms of Service and/or Deposit Agreement Violations
- You or your business is located in an unsupportable geography
- You operate in a restricted industry
- You are identified as using the platform for non-commercial purposes (unless designated as a personal account) or you are using your personal account for commercial activity
- You are using your Mercury account to facilitate payments for third parties
- You have engaged in abusive, discriminatory, or threatening behavior towards Mercury and its employees
- You are using your Mercury account to circumvent a third-party platform’s terms of service
- You are using Mercury’s card products in contravention of card network rules
- You are using your Mercury account to purchase or sell cryptocurrencies
- You have an unpaid Mercury subscription
- You have a negative account balance
- There are conflicting instructions or a dispute regarding the handling of your account that could not be resolved
Compliance with US Banking Laws
- We didn’t receive sufficient responses to requests for further information about your business
- Mercury has determined:
- Your activity may involve restricted or sanctioned individuals or entities
- You may be acting on behalf of restricted or sanctioned individuals or entities
- You may be using Mercury to engage in illegal or illicit activity, or facilitate online gambling activity
- You may be using Mercury services to avoid federal or state regulatory obligations, such as issuing cards to unaffiliated third parties to evade Know Your Customer (KYC) or other compliance requirements
Account inactivity
- Your account has been inactive for an extended period of time and/or was deemed dormant
What to expect if your account is closed
- Account access will be disabled once closed
- Incoming or previously scheduled transactions may still process
- You may receive an email with details about fund disbursement, if applicable
- In some cases, funds may be held, returned, or unavailable based on regulatory obligations.
- Details about fund disbursement, if applicable, will typically be included in your closure notice
- In most cases, our decision is final. If circumstances change, we may follow up or request additional information
Locked accounts
In some cases, your account may be temporarily locked rather than closed. This may happen while we review your account or wait for required information.
Accounts may be locked for reasons such as:
- A pending response to an information request
- A required review of account activity or business details
- An unpaid subscription fee
- A levy, garnishment, or other legal process
While locked, your ability to access account features may be limited. Scheduled or incoming transactions may still process, but you won’t be able to initiate new activity.
If we’ve contacted you for more information, please check your email and respond by the date provided to avoid further restrictions. If required information is not provided, the account may be closed.
Note: We may not be able to provide additional details or reconsider closure decisions. For more information, refer to Mercury’s Terms of Use.
Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.