If you need help with your Mercury Personal account, you can get answers through Mercury Command or connect with a member of our support team.
If you have a Mercury Personal account
Contact us through the dashboard
The fastest way to get help is by messaging us directly from your dashboard. Here's how:
- Log in to your Mercury Personal account
- Open Mercury Command by clicking the >_ icon (bottom right on web or top right on mobile)
- Start a conversation with our AI agent to get help with your question
- If you'd prefer to speak with a member of our support team, you can request an agent. We'll convert your conversation into an email ticket and respond
Email us
If you're unable to log in, email us at personal@mercury.com. Use the email address associated with your Mercury account — we won't be able to provide account-specific assistance if the email doesn't match our records.
If you don't have a Mercury Personal account
You can still reach our team by:
- Emailing personal@mercury.com
- Scrolling to the bottom of this article and clicking Contact Us
Include as much relevant detail as possible so we can assist you promptly.
AI-generated responses and suggested actions may vary and are not guaranteed. Please review outputs before taking action.