If you’re an account owner and are wondering if you’ve been removed from your Mercury account, here are few questions you can ask yourself to confirm that you’ve been removed:
- Have you received an email informing you that you’ve been removed from your Mercury account?
- When you login to your account, do you see the following error?: “Sorry, access to your account has been restricted. Contact us at help@mercury.com if you have questions.”
If neither of the above apply to you but you’re still having trouble logging in, we recommend the following:
- Verifying that you are an owner of the account. Mercury considers any person with 25% or more ownership of a company to be an owner.
- In the case that there are multiple administrators on the account, contact them in order to gain access?
If you’re still having trouble accessing your account, please contact our team at help@mercury.com. In order for our team to quickly identify your request, please use the subject line Help: Reinstate Account Access and provide as much detail as possible about your situation, including documentation that proves your ownership such as:
- Operating Agreement
- Articles of Organization
- Initial Resolutions
- Articles of Amendment
- Notice of Sell of Ownership
- Board Resolution (Corporate Resolution)
- Corporate Bylaws
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Articles of Incorporation